Support Agent

Do you love problem solving? Love typing? And love making people feel good by helping? Panic has a very special opportunity for a nice, smart, creative person to join our support team.

We’ve been looking for you.

We are seeking a front-line technical support agent to promptly answer emails and tweets about our entire product line.

Ideally, you've got:

Excellent problem-solving skills, including the ability to “read between the lines” of customer emails
Substantial familiarity with OS X and iOS
General understanding of the workflows that drive Panic products: web development, file transfer, command-line administration, etc.
A professional, courteous, and personable front-facing disposition
A pleasant personality, and lots of patience
Interest in different avenues of customer support: email, Twitter, chat, etc.

To Apply

Thanks for your interest! We’re no longer accepting applications for this position.